{"id":16,"date":"2025-07-07T20:02:04","date_gmt":"2025-07-07T20:02:04","guid":{"rendered":"https:\/\/nipponplays.com\/?page_id=16"},"modified":"2025-07-29T19:03:53","modified_gmt":"2025-07-29T19:03:53","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/nipponplays.com\/pt\/refund_returns\/","title":{"rendered":"Pol\u00edtica de Reembolso e Devolu\u00e7\u00e3o"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"16\" class=\"elementor elementor-16\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-759b6c05 e-flex e-con-boxed e-con e-parent\" data-id=\"759b6c05\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2dd415de elementor-widget elementor-widget-text-editor\" data-id=\"2dd415de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<h3 data-start=\"1963\" data-end=\"1986\"><span style=\"text-decoration: underline;\"><strong data-start=\"1966\" data-end=\"1986\">Vis\u00e3o Geral das Devolu\u00e7\u00f5es<\/strong><\/span><\/h3>\n<p data-start=\"1988\" data-end=\"2046\" class=\"translation-block\">Aceitamos <strong>devolu\u00e7\u00f5es no prazo de 14 dias<\/strong> ap\u00f3s a rece\u00e7\u00e3o do artigo.<\/p>\n<p data-start=\"2048\" data-end=\"2076\">Para que a devolu\u00e7\u00e3o seja aceite:<\/p>\n<ul data-start=\"2078\" data-end=\"2331\">\n<li data-start=\"2078\" data-end=\"2154\">\n<p data-start=\"2080\" data-end=\"2154\" class=\"translation-block\">O artigo deve estar <strong>sem uso<\/strong>, <strong>em perfeito estado<\/strong> e na <strong>embalagem original<\/strong>.<\/p>\n<\/li>\n<li data-start=\"2155\" data-end=\"2226\">\n<p data-start=\"2157\" data-end=\"2226\">Todas as <strong>capas protetoras<\/strong>, <strong>inv\u00f3lucros<\/strong> ou <strong>caixas originais<\/strong> devem ser inclu\u00eddos.<\/p>\n<\/li>\n<li data-start=\"2227\" data-end=\"2331\">\n<p data-start=\"2229\" data-end=\"2331\" class=\"translation-block\"><strong>Os custos de envio da devolu\u00e7\u00e3o<\/strong> s\u00e3o da <strong>responsabilidade do cliente<\/strong>, exceto nos casos em que o artigo tenha sido <strong>enviado incorretamente<\/strong> ou chegue <strong>danificado<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2333\" data-end=\"2437\" class=\"translation-block\">Para solicitar uma devolu\u00e7\u00e3o, por favor <strong>contacte-nos com o n\u00famero da encomenda e o motivo da devolu\u00e7\u00e3o<\/strong>. As <strong>encomendas personalizadas<\/strong> ou os artigos obtidos atrav\u00e9s de <strong>sourcing por pedido n\u00e3o podem ser devolvidos nem reembolsados<\/strong>.<\/p>\n<h3 data-start=\"2444\" data-end=\"2458\"><span style=\"text-decoration: underline;\"><strong data-start=\"2447\" data-end=\"2458\">Reembolsos<\/strong><\/span><\/h3>\n<p data-start=\"2460\" data-end=\"2580\">Assim que a sua <strong>devolu\u00e7\u00e3o for recebida e verificada<\/strong>, ser\u00e1 enviado um e-mail a confirmar o <strong>estado do reembolso<\/strong>.<\/p>\n<ul data-start=\"2582\" data-end=\"2741\">\n<li data-start=\"2582\" data-end=\"2692\">\n<p data-start=\"2584\" data-end=\"2692\" class=\"translation-block\">Se for aprovado, o seu <strong>reembolso ser\u00e1 efetuado ao m\u00e9todo de pagamento original<\/strong> no prazo de <strong>5 a 10 dias \u00fateis<\/strong>.<\/p>\n<\/li>\n<li data-start=\"2693\" data-end=\"2741\">\n<p data-start=\"2695\" data-end=\"2741\" class=\"translation-block\">As despesas de envio originais s\u00e3o <strong>n\u00e3o reembols\u00e1veis<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"2748\" data-end=\"2778\"><span style=\"text-decoration: underline;\"><strong data-start=\"2751\" data-end=\"2778\">Reembolsos Atrasados ou em Falta<\/strong><\/span><\/h3>\n<p data-start=\"2780\" data-end=\"2835\">Se o reembolso n\u00e3o for processado ap\u00f3s 10 dias \u00fateis:<\/p>\n<ol data-start=\"2837\" data-end=\"3006\">\n<li data-start=\"2837\" data-end=\"2874\">\n<p data-start=\"2840\" data-end=\"2874\">Verifique o seu <strong>extrato banc\u00e1rio<\/strong> ou <strong>cart\u00e3o<\/strong><\/p>\n<\/li>\n<li data-start=\"2875\" data-end=\"2933\">\n<p data-start=\"2878\" data-end=\"2933\"><strong>Contacte o seu fornecedor de pagamentos<\/strong> ou a entidade do cart\u00e3o de cr\u00e9dito.<\/p>\n<\/li>\n<li data-start=\"2934\" data-end=\"3006\">\n<p data-start=\"2937\" data-end=\"3006\" class=\"translation-block\">Se ainda precisar de ajuda, <strong>contacte-nos<\/strong>.<\/p>\n<\/li>\n<\/ol>\n<h3 data-start=\"3013\" data-end=\"3030\"><span style=\"text-decoration: underline;\"><strong data-start=\"3016\" data-end=\"3030\">Artigos em promo\u00e7\u00e3o<\/strong><\/span><\/h3>\n<p data-start=\"3032\" data-end=\"3155\" class=\"translation-block\">Todos os <strong data-start=\"\u201c3036\u201d\" data-end=\"\u201c3079\u201d\">artigos em promo\u00e7\u00e3o ou com desconto s\u00e3o definitivos <\/strong>e n\u00e3o podem ser devolvidos ou reembolsados, a menos que cheguem danificados ou incorretos.<\/p>\n<h3 data-start=\"3162\" data-end=\"3178\"><span style=\"text-decoration: underline;\"><strong data-start=\"3165\" data-end=\"3178\">Trocas<\/strong><\/span><\/h3>\n<p data-start=\"3180\" data-end=\"3308\" class=\"translation-block\">Devido \u00e0 natureza do nosso stock, <strong>n\u00e3o podemos garantir a disponibilidade do mesmo artigo para troca<\/strong>.<\/p>\n<p data-start=\"3310\" data-end=\"3370\" class=\"translation-block\">Se o artigo chegar <strong>danificado<\/strong> ou <strong>defeituoso<\/strong>, podemos oferecer:<\/p>\n<ul data-start=\"3372\" data-end=\"3455\">\n<li data-start=\"3372\" data-end=\"3390\">\n<p data-start=\"3374\" data-end=\"3390\"><strong>Cr\u00e9dito para loja<\/strong><\/p>\n<\/li>\n<li data-start=\"3391\" data-end=\"3411\">\n<p data-start=\"3393\" data-end=\"3411\"><strong>Reembolso parcial<\/strong><\/p>\n<\/li>\n<li data-start=\"3412\" data-end=\"3455\">\n<p data-start=\"3414\" data-end=\"3455\"><strong>Artigo de substitui\u00e7\u00e3o semelhante (se dispon\u00edvel)<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3457\" data-end=\"3556\" class=\"translation-block\"><strong>Contacte-nos at\u00e9 7 dias ap\u00f3s a rece\u00e7\u00e3o<\/strong>, incluindo uma fotografia n\u00edtida do artigo e o n\u00famero da encomenda.<\/p>\n<h2 data-start=\"3563\" data-end=\"3575\"><span style=\"text-decoration: underline;\"><strong data-start=\"3566\" data-end=\"3575\">Presentes<\/strong><\/span><\/h2>\n<p data-start=\"3577\" data-end=\"3638\">Se o artigo foi marcado como presente e enviado diretamente para si:<\/p>\n<ul data-start=\"3640\" data-end=\"3857\">\n<li data-start=\"3640\" data-end=\"3741\">\n<p data-start=\"3642\" data-end=\"3741\" class=\"translation-block\">Receber\u00e1 um <strong>cr\u00e9dito para presentes pelo valor da devolu\u00e7\u00e3o<\/strong> assim que esta for aprovada.<\/p>\n<\/li>\n<li data-start=\"3742\" data-end=\"3857\">\n<p data-start=\"3744\" data-end=\"3857\" class=\"translation-block\">Se o artigo n\u00e3o estiver marcado como presente ou foi enviado para o comprador original, o <strong>reembolso ser\u00e1 enviado para esse comprador<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"3864\" data-end=\"3895\"><span style=\"text-decoration: underline;\"><strong data-start=\"3867\" data-end=\"3895\">Endere\u00e7o para Devolu\u00e7\u00f5es<\/strong><\/span><\/h3>\n<p data-start=\"287\" data-end=\"439\">Para iniciar uma devolu\u00e7\u00e3o, por favor <strong data-start=\"316\" data-end=\"360\">contacte-nos atrav\u00e9s do nosso <a class=\"\" href=\"#https:\/\/nipponplays.com\/contact\/\" rel=\"noopener\" data-start=\"341\" data-end=\"358\">Formul\u00e1rio de contacto<\/a><\/strong> para receber o endere\u00e7o de devolu\u00e7\u00e3o correto com base na sua localiza\u00e7\u00e3o.<\/p>\n<p data-start=\"3897\" data-end=\"3920\" class=\"translation-block\">Os custos de envio para devolu\u00e7\u00e3o s\u00e3o <strong>da sua responsabilidade<\/strong>. Para artigos com valor superior a <strong>\u00a350 \/ \u20ac60<\/strong>, recomendamos envio com <strong>rastreio<\/strong> ou <strong>seguro<\/strong>. N\u00e3o podemos garantir o recebimento de devolu\u00e7\u00f5es enviadas por m\u00e9todos <strong>n\u00e3o rastreados<\/strong>.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Returns Overview We accept returns within 14 days of the delivery date. To be eligible for a return: The item must be unused and in original condition and packaging. All protective sleeves, wraps, or original boxing must be included. Return shipping is the customer\u2019s responsibility, unless the item is incorrect or arrives damaged. To request [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nipponplays.com\/pt\/wp-json\/wp\/v2\/pages\/16","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nipponplays.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nipponplays.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nipponplays.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nipponplays.com\/pt\/wp-json\/wp\/v2\/comments?post=16"}],"version-history":[{"count":0,"href":"https:\/\/nipponplays.com\/pt\/wp-json\/wp\/v2\/pages\/16\/revisions"}],"wp:attachment":[{"href":"https:\/\/nipponplays.com\/pt\/wp-json\/wp\/v2\/media?parent=16"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}