Returns Overview
We accept returns within 14 days of the delivery date.
To be eligible for a return:
The item must be unused and in original condition and packaging.
All protective sleeves, wraps, or original boxing must be included.
Return shipping is the customer’s responsibility, unless the item is incorrect or arrives damaged.
To request a return, please contact us with your order number and reason for return. Custom orders or items obtained through sourcing on request cannot be returned or refunded.
Refunds
Once your return is received and inspected, you will receive an email notification confirming the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Original shipping fees are non-refundable.
Late or Missing Refunds
If your refund has not appeared after 10 business days:
Check your bank or card account.
Contact your payment provider or credit card company.
If you still need assistance, contact us.
Items on Sale
All sale or discounted items are final and cannot be returned or refunded unless they arrive damaged or incorrect.
Exchanges
Due to the first-come, first-served nature of our inventory, we cannot guarantee availability of the same item for exchange.
If your item arrives damaged or defective, we may offer:
A store credit
A partial refund
A similar replacement item (if available)
Please contact us within 7 days of receiving the item with a clear photo and your order number.
Gifts
If the item was marked as a gift and shipped directly to you:
You will receive a gift credit for the value of your return once it is received and approved.
If the item was not marked as a gift or sent to the purchaser, the refund will be sent to the original buyer.
Shipping Returns Address
To initiate a return, please contact us through our Contact Form to receive the correct return address based on your location.
You are responsible for return shipping costs. For items valued over £50 / €60, we recommend using tracked shipping or shipping insurance. We cannot guarantee that we will receive your returned item otherwise.